News
 
Gravatar
Google My Business is easier to manage now with Advice Local’s GMB Tool

At Advice Local, we’re all about our partners, we’re all about local search and we are definitely all about Google My Business (GMB). And why are we all about Google My Business? We’re glad you asked, let’s get to it!

Google Owns Search Engine Market Share

It’s simple – Google controls the web. According to Statista, as of April 2020 Google had 86.02% of the market share. While this number has declined 4 percentage points since 2010, it holds pretty steady in this range.

Since Google controls the web, imagine their massive influence over consumers – what they see in search results, where they shop – and which businesses’ websites they frequent. They have a captive audience like no other search engine.

This is exactly why at Advice Local we are all about Google My Business, and our latest technology integration is focused 100% on helping our agency and brand partners to better serve their SMB customers with Google My Business management.

Introducing Our Enhanced Google My Business Tool

Our newest technology integration, Enhanced GMB Tool, makes it easier for you to manage multiple Google My Business listings from a single dashboard.

For our current Advice Local platform partners, this GMB tool is available in your dashboard right now. Simply go to the location you would like to use the tool for, and head over to the Order tab. From there, you’ll be able to select Enhanced GMB Tool and place your order. If you have questions along the way, be sure to reach out to your account manager.

Here’s a peek into everything our powerful new Google My Business tool has to offer.

1. Google My Business Posts

You can schedule a single Google My Business post in advance for a single location, or across all of a multi-location brand’s GMB listings. Our GMB tool takes it even further and lets you customize the post with dynamic field insertion.

You can easily insert the business name, city, phone number and website URL within the post. And when you add the fields it will customize the post automatically for all the locations you are posting to.

All the GMB post features available within the GMB listing are available within the dashboard. It’s simple to use, and such a time saver. Being able to schedule posts months and months in advance for one location or 100 with a few clicks is a winner.

2. Upload Photos to the GMB Listing

How many times have you needed to upload the same image across multiple business listings? Just keeping track of which location you already uploaded the image to is frustrating. And each time, optimizing the EXIF data of the image so it’s specific to that location?

Our GMB tool makes it easy to upload images across multiple GMB listings and will automatically add the EXIF data appropriate for the location(s) you have selected for the photo to publish to. This is available for scheduling also, so you can drip out photos to your client’s GMB listings over time rather than all at once.

3. Review Monitoring and Responding

Yes, you read that correctly – review responding. From a single dashboard you monitor reviews for all the locations for a brand, and reply to each one individually. You never have to leave our dashboard. While a few other tools may offer this feature, it is not as simple as this.

You’ll be able to see information such as if the review has already been replied to by another team member, and if someone has replied, even change the review response. Again, it’s so simple – and truly an important functionality to leverage.

4. Access Historical Insights Data

Through the GMB listing itself you can get a snapshot of insights data for a specific location. Through our GMB tool, you can get historical insights data and compare it to previous periods.

You’ll be able to evaluate at-a-glance items, like if the map views are going up for a specific listing, or going down, and if the GMB listing search appearance is on a rise or a decline! All of the features available within GMB insights are available from our dashboard at a glance – for one location or for all of them. This feature alone is extremely powerful in demonstrating to your local business clients how the effort you’re putting into their GMB listing is paying off. If you are not sure why GMB insights data is important, here’s why.


#GoogleMyBusiness Management Just Got Easier via @BernieColeman #GMB #SEO
Click To Tweet


Scalable Google My Business Solutions Are a Click Away

We’re all about local search made easy – and this Google My Business Tool for agencies and multi-location brands will definitely make local search easier for you, your team members and more importantly, your local business clients.

We just made managing your clients’ GMB listings simple. Request a demo and learn all about this feature and our other listing management solutions.

 

The post Google My Business Management Just Got Easier appeared first on Advice Local.

Gravatar
Cutting-Edge Conversational Voice App Technology Gets Businesses Found by Alexa and Google Assistant

Our partners are our priority at Advice Local, and our newest technology, Voice Apps for Businesses, was created especially for them and the businesses they represent.

Creating a conversational voice app makes it easy to provide the most important information about local businesses on devices supported by Google Assistant and Amazon’s Alexa. That’s right – we’re talking about Google Home and Amazon Echo.

Whether the voice search user is on-the-go, on the couch or at their desk, they can have a hands-free voice experience with the businesses you represent. And we have this voice app technology available for you, right now! We have the voice app press release announcement too, if you want to read more about it.

So Why Should All Businesses Have a Voice App?

Because we are all about making things simple and easy – and because consumers want it! Here’s some eye-opening data to back it up.

  • Statista reported in February that 3.25 billion voice assistants are in use today, and by 2023 this number could be 8 billion.
  • A BrightLocal study in 2019 revealed that 75% of smart speaker owners perform searches for local businesses on a weekly basis.
  • Think with Google revealed in 2018 that 52% of people keep their voice-activated speakers in their living rooms, 25% keep them in their bedrooms, while 22% keep them in their kitchens.

Are your clients getting found in voice assistants? We have the solution to help you answer this with an affirmative yes.

And it’s no longer just about the voice devices having the business’ NAP data (name, address and phone number) and business hours correct either. Voice assistants are getting smarter each day, and the consumers that use them want more and more each day. They want and feel connections to their assistants. However, the assistant is only as smart as the data that is available to it. This is where creating not just a voice app, but a conversational voice app comes in – and we have the solution that makes it happen.

Advice Local’s Conversational Voice App Technology

At Advice Local, we pride ourselves on delivering the best experience possible for our partners, and also for the small businesses they represent. Our voice app technology sets itself apart from other voice app solutions in many ways, like the very important ability to add custom questions and answers, plus features such as a Welcome Message, from within a simple-to-use dashboard. We got this covered.

But that wasn’t enough for us, so we stepped it up even more… not only can you enter custom information about your client’s business, but our solution automatically creates answers to the common questions a consumer may ask. And it generates all the answers for you to review from the partner dashboard.

Features like these make it possible for the voice app to have a conversation with the consumer who is inquiring about the business. Partners can take it even further and customize it with branded terms and industry-specific jargon to make the experience even better for the consumer. Here’s a recording of an example voice app we created for Primped Pooches. Notice how we integrated fun lingo to connect on a personal level. This makes the conversational experience so much better.

For platform partners, our newest technology integration is available in your partner dashboard right now. You can create a voice app for any active business listing within our technology in an instant. It is that simple – no catches here.

How Our Voice App Technology Works

  • Using the business’ information in our technology, our Real-Time Presence Engine will create a list of frequently asked questions and answers about the business.
  • You’ll have the chance to add custom questions and answers that are even more specific to the business if you would like.
  • Customizable features such as adding a Welcome Message, Help Message and Exit Message are available, too.
  • Once you are finished with the app, you place your order.

Voice  app approvals are expected in 3 days or less. No more waiting to ensure the businesses you represent are getting found by the most important voice assistants – we have the solution waiting for you!


First-Class Conversational #VoiceApp #Technology Is Now Available shares @BernieColeman #SEO #Voice
Click To Tweet


Getting Started Is Simple

For current platform partners, simply log in to your partner dashboard, select the client you would like to create the voice app for, then head to the Edit Client section. There you’ll answer a few key questions within the Voice Search Data tab, and you’ll be ready to place your order.

If you are not an Advice Local partner – well, we’ve got you covered too. Simply request a demo. You’ll get a deep dive into how our listing management technology can help you to help your clients get found online on desktop, in mobile and via voice.

The post First-Class Conversational Voice App Technology Is Now Available appeared first on Advice Local.

Gravatar
Judy’s Book Voice Profile Technology Helps Businesses Get Found by Voice Assistants

Today I am excited to share with you that our directory, Judy’s Book, now has integrated voice search capabilities within the business listings on the site. The business listing entity data is available and visible to voice search engines and voice devices. Keep reading to see how it works.

Advice Local’s Presence Engine Applies Voice Profile Technology

 Each business listed in Advice Local’s technology has all of the following applied to their business’ listing on Judy’s Book in real time – and it’s all done automatically.

  • Local Business Schema
  • Review Schema
  • FAQ Schema
  • Speakable Schema

This powerful combination ensures businesses will get found in desktop, mobile and in voice searches.

For all our Platform Partners, this has already been completed for the active listing management clients in our technology. If you are a current Advice Local partner, but still on our legacy system, here’s another reason you need to upgrade today!

 As shared in our press release announcement:

“Voice represents a powerful marketing tool for business everywhere” said Bernadette Coleman, CEO of Advice Local. Coleman went on to say, “We are very excited about developing and deploying our voice technology solutions to help businesses worldwide. Voice provides deeper engagement opportunities than just about any other technology in our industry today.”

This new voice search technology really separates Judy’s Book from other online directories and web properties.

Voice Assistants Have An Important Role

Voice assistants play an important role in our everyday lives. How many times each day (or week) do you ask your Google Home, “What is the weather going to be like today?” Imagine how many people around the world ask their voice assistant this exact question each morning when deciding what to wear. In fact, I asked that question just a few hours earlier.

Voice assistants are convenient – they enable us to continue on with our day without stopping to pick up a smart device or run a query on Google Search from our desktop computer.

People like convenience and multi-tasking. And they really like handsfree — I might go so far as to say we love handsfree. And voice assistants allow for this. So as local marketers – and marketers in general actually – it’s our responsibility to consider these conveniences that consumers like and adapt the services we offer, so our clients can meet this need for their customers.

This is exactly why at Advice Local we are dedicated to creating voice technologies that our agency partners can offer to their small business and brand clients. Getting businesses found online is what we do best!

We started this quest by creating the first-of-its-kind Voice Search Readiness Score and we are going to continue with this same dedication. The use of voice search isn’t going to decline – in fact Statista forecasts that by 2023 the number of digital voice assistants will reach around eight billion.


Breakthrough #VoiceTechnology Is Available on #JudysBook shares @BernieColeman
Click To Tweet


We’ve Got Voice Search Covered For You, Too

Are you equipping your local business clients with the technology they need to ensure that their prospective customers are finding them in voice searches? Request a demo – a member of the Advice Local team will share how our powerful voice search solutions can help you – and how it all starts with a superior listing management technology.

The post Breakthrough Voice Profile Technology Is Now Available on Judy’s Book appeared first on Advice Local.

Gravatar
Tips and Tricks to Update Business Listings With Important COVID-19 Information

Now that most of us have been quarantined in our homes for 6 weeks or more, in Texas the time has come where consumers are going to stretch their legs just a bit again. While these looser restrictions haven’t rolled out across the entire country yet, they will be soon. Hopefully this will bring new and returning business to your customers’ store front and website.

COVID-19 Is on Consumer Minds — Give Them Assurance By Updating These Business Listings

Consumers are still quite hesitant about getting back out to shop and do activities that could be considered non-essential. It’s important for your customers to assure their customers that while the restrictions are loosened, extreme caution is being taken.

Google My Business (GMB), Bing, Yelp and other important listings and sites are making it easy to highlight these precautions within their profiles.

Important Features Available Through Google My Business

1. Mark the Business Temporarily Closed

If the business is not open at this time, they can simply mark it as temporarily closed. Just as consumers don’t like getting lost on the way to visit a business, they certainly don’t like arriving there and seeing a sign on the door that says the business is closed for COVID-19 while their business listing says doors are open.

2. Post a COVID-19 Update

This feature works much like a GMB post. While there isn’t a place for the business to upload an image, they can add a CTA button.

Here is an example of what it will look like featured in search results on desktop and on the business listing.

Many businesses had already added a GMB post with their COVID-19 precautions. We recommend writing another one to place in this COVID-19 area, as it is featured with a title “COVID-19 Updates From Business” in search results on mobile. If you need help on how to add a GMB post or update a Google My Business listing, here’s a how-to.

Google has shared quite a bit of guidance for businesses relating to COVID-19 in their help section.

Bing Has Some COVID-19 Features Too

1. Make an Announcement

Businesses can share their COVID-19 precautions on the Bing listing too. Features such as including a start and end date are available, along with adding a link to the business’ website page that discusses the steps the business is taking. When the update is put up, it goes under review by Bing, so it may take a few days for it to be live.

2. Mark the Business as Temporarily Closed

While Google is the search engine most businesses turn to, Bing has a small percentage of the market share, and Bing is the default search engine available on Microsoft’s devices. Some consumers trust Bing more. Businesses need to make sure their listings are accurate there, too. Here are Bing’s added insights in their help section for you.

We have a Bing How-To for you as well.

We Can’t Forget Yelp’s COVID-19 Recommendations

Yelp has also published some recommendations for businesses. One of the items a business can add is COVID-19 Advisory Alert. It’s pretty simple to access and update from the Yelp dashboard on desktop.

While I didn’t test the feature, Yelp says it’s available in the Yelp for Business app, so the business can make changes from their mobile devices.

If Yelp has you baffled a bit, here’s how to create and optimize a business listing on Yelp.

Solutions for Adding a COVID-19 Alert to Facebook

Facebook hasn’t added any special sections for pages, but you can pin a status update, modify your business hours and put specifics in the business’ about section.

Highlighted above is an example post you can put on the business’ social media. Adding a custom graphic will make it pop even more.

Help Is Available — Don’t Let COVID-19 Impact Your Listing Management Best Practices

I’ve only hit the high spots here, be sure to search the web for “COVID-19+[directory name]” for the features they have available. While you can’t update all the directories because of time restraints, you’ll definitely want to update the three I mentioned above – and Facebook.

Since I’m the #QueenofLocalSEO I can’t leave you today without sharing that adding important COVID-19 info to a business’ listing is not only good for the consumer, it’s good for the business.

With many of the sources mentioned above including the option to add a link to the website, it helps add even more authority for the business, which as we all know improves placement in search results.

If you are not already an Advice Local listing management partner, request a demo. Our team will walk you through how we can assist you to better support your local business clients today.

The post COVID-19 Actions to Take on Your Client’s Business Listings appeared first on Advice Local.

Gravatar
Explore how to use the Bing Places dashboard to manage a listing through Bing Places.

Local businesses need to be found — and Bing Places is a local profile that no business should forget. We’ve written before on how to create or claim a Bing Places listing. Today let’s explore the Bing Places for Business dashboard and how to manage your clients’ listings.

Exploring the Bing Places Dashboard

Did you know that 33% of people in the United States use Bing? While some forget about Bing, considering that one-third of the U.S. is using their search engine, it could be a costly mistake. Bing may not be the biggest player, but they are a major player. Anyone who manages the online presence for a local business needs to have them listed on every reputable site — and this includes Bing Places.

The Bing Places dashboard is fairly easy to navigate once you’re familiar with it. Let’s start by taking a look at each panel.  We’ll cover tips on how to optimize a business’ Bing listing along the way.

Edit Business Info to Optimize Bing Places Listings

If you created the business’ Bing Places listing from scratch, you may have already fully explored this section. If you are claiming an already-existing Bing Places listing, though, you should give the business information panel special attention to make sure all of the information is correct and consistent with the information on the business’ website.

Bing Places Dashboard - Edit Business Listing ExampleThe business information panel in the Bings Places dashboard has the following sections:

  • Basic Info. This includes the business name, main phone number, address and website.
  • Business Category Info. Here you can choose the segment of business (broad category), multiple categories that describe the business, and a primary business category. This section also allows you to write your business description, which should be done completely and thoughtfully!
  • Additional Business Details. Here you can select whether the business delivers, enter serve area zip codes and select whether to show your complete business address.
  • Contact Details. Bing Places allows you to enter the business’ email, Facebook, Twitter, Yelp and TripAdvisor links.
  • Add Photos of Your Business. Bing advises that businesses with at least 6 photos tend to get more clicks.
  • Working Hours. Select whether to show business hours, open 24/7, etc.
  • Resolve Data Conflicts. Here Bing Places will show whether it notices any inconsistent data between the Bing Places listing and the business’ website, like showing different operating hours.

Don’t make the mistake of presuming the information is accurate if you are working with an existing listing. In fact, oftentimes a business will make a change such as business’ hours or even move to a new location and never give updating their business listings a second thought.

Showcase Features & Facilities on Bing Places

On the Bing Places dashboard, the next panel says “Manage all features and facilities”. When you click it, you’ll be able to choose between available/not available on several accessibility-type features (e.g. free parking, wheelchair accessible parking, wheelchair accessible entrance). You can also add payment options (cash, Apple Pay) in this panel. I’ve included an example image below.

Bing Places Dashboard - Features and Facilities Example

Bing Places Insights

Bing Places Insights is relatively simple compared to Google My Business Insights, but it still has some useful features that can help you understand the traffic coming to your client’s Bing Places listing.

Bing Places Insights shows data for Total Views and Total Interactions. Total Interactions is subsequently broken down into how they interacted: website, directions or call. It also shows insights for similar businesses for each of those metrics as well.

Bing Places Dashboard - Insights Example

Bing Places Insights allows you to look at traffic data over three ranges of time: last 4 weeks (default), last 8 weeks and last 12 weeks. It also compares your traffic against “similar businesses”. You can expand the comparison to similar businesses in your zip code, city, state or country. The comparison overlay cannot be disabled.

Add Deal or Discount

Another useful feature you can utilize on the Bings Places dashboard is the ability to add special offers, deals or discounts through the Bings Places listing. Bing gives you several options to customize a discount offer for customers who find the business through the Bings Places listing.

As you can see in the images below, Bing Places allows you to offer almost any type of free offer or discount you want.

Bing Places Dashboard - Deal Example

Once created, the discount will be advertised in the business’ Bing Places listing. Deals are an excellent way to attract consumers who are deciding between two different businesses. The deal or discount offered could literally seal the deal.

Other Bing Places Features

There are a few other features on the Bing Places dashboard you may want to consider.

  1. Bing Places allows a business to sync the Bing Places listing with a Google My Business listing. This could be an easy way to keep thedata consistent between the two. However, you’ll still want to customize sections like deals and discounts.
  2. The dashboard also has an option to enable Facebook integration in order to receive updates on the Bing Places listing through Facebook messenger. These updates can include new interactions with the listing, such as website conversions or click-to-call.

Mastering the #Bing Places Dashboard and Business Listing in 2020 by @BernieColeman #SEO
Click To Tweet


Pay Attention to Bing Places and Win!

Every business local listing needs to be regularly monitored and maintained — Bing Places is no exception. Keeping an eye on traffic patterns and taking advantage of features explored above are one of the many ways to beat out the competition in search results.

Bing is wildly underestimated and forgotten far too often — but not by us. With our listing management solution, we can take care of Bing Places, Google My Business and all the business listings necessary for your local clients. Request a demo today to learn how we’ll help your clients’ get found fast and in real time.

The post Mastering the Bing Places Dashboard and Business Listing in 2020 appeared first on Advice Local.

Gravatar
The hot topics of 2019 in local search, including Google My Business, Bing Places, local directories and more.

As 2020 approaches, we’re looking back at Advice Local’s most popular blogs from the past year. As you’ll see, Google My Business (GMB) is quite a popular topic and will almost certainly continue to be. Make sure you’re prepared for 2020 by brushing up on everything that was hot from the past 12 months!

Trending Topics From 2019 to Prepare for 2020

Readers found these ten articles to be the most interesting, pertinent or helpful over the past year. If you’re managing the online listings of any local businesses, you can’t afford to not be up to date on everything that was important in local listings over the past year.

1. How to Optimize a Google My Business Listing for Service Area Businesses

A lot of our popular articles this year were related to Google My Business (GMB). Google My Business is still as important as ever, and the advice in this article on how service area businesses can optimize their Google My Business listings is still something everyone managing SAB listings should know. From selecting service areas to optimizing product and service descriptions, every component of the GMB listing is crucial.

2. Best Directories for 2019: The List That Local Marketers Love

Published almost a year ago, our list of the best directories for local businesses still contains must-have information for every local SMB. This list of 54 directories that local businesses should be listed in is an incredibly useful resource for anyone marketing local businesses.

3. Mastering Google My Business in 2019 and Beyond

On the topic of mastering Google My Business, we predicted that 2019 would be a big year for GMB for local businesses — and we were right. We have no doubt this trend will continue going into 2020. Follow our instructions on how to create a Google My Business listing, getting to know the GMB dashboard, how to optimize GMB posts and more. It’s a must-read for those managing listings for local businesses.

4. How to Enhance a Local Business’ Online Presence With Bing Places

We can’t forget about Bing! If you manage local businesses, you know that Bing Places is another important tool for making sure those businesses are found online. If you need help optimizing any local business’ online presence and haven’t been paying attention to Bing, check out our how-to and help local businesses get found on Bing Places.

5. Local Search Ranking Factors — What’s Hot for 2019

Google doesn’t officially reveal how the ranking factors in its search algorithms work, but after over a decade working in local search, Advice Local knows what works and what doesn’t. This article describes what factors go into local search rankings and what you can do to optimize the online presence of local businesses.

6. How to Use the Google My Business App

Like we said, Google My Business is a frequent topic at Advice Local, and we have years of experience to share. Managing local listings on Google My Business is now easier than ever using the GMB mobile app for Android and iOS. This article has everything you need to navigate the Google My Business app so that you can manage your listings no matter where you are.

7. How to Get More Click-Through and Win With Zero-Click Searches

Did you know that about 61% of mobile searches and 34% of desktop searches on Google are zero-click searches?  Zero-click searches might seem like an area of concern for local businesses who think they are losing traffic, but you can take advantage of them. Read how to get more click-throughs from zero-click searches.

8. The Magic Trio: Google Maps Ranking Facts

When was the last time you visited a business that wasn’t on Google Maps?  Whether you manage the online presence for a service area business or local store, appearing on Google Maps and having a Google My Business listing is vital. Here are three factors that go into Google Maps ranking.

9. Do Manual Citation Submissions Perform Better Than Data Aggregator Submissions?

It’s important for local businesses to be found in as many reputable online directories as possible since these citations help drive customers to the business. But what are the advantages of data aggregators over manual submissions? There are pros and cons for both, but aside from saving you time, one advantage of data aggregators is that they amplify accurate data to directories that matter.

10. Why Businesses and Brands Need to Monitor Their Google My Business Listing

Having a Google My Business listing isn’t enough — if you are managing the online presence of any type of business, you need to be actively monitoring their GMB listings. In this article we discussed the importance of monitoring your GMB listings and what can go wrong if you don’t!

Honorable Mentions Heard Around the Web

Since we only mentioned our most popular 10 blogs above, we had to share two of our other top-performing pages. They are more guides than how-tos, but every local marketer needs to have them in their arsenal.

Helping Local Businesses Attract More Customers With Google My Business

Everyone needs to win at GMB and this resource, 5 Strategies to Win in Search Results With a Google My Business Listing, will get you there. We cover all of the basics of managing a GMB listing, including how to claim, create and optimize listings, how to get more customer reviews and much more.

Getting Businesses Found Online Through Voice Search

Voice Search became more important than ever in 2019, and voice assistants are now more popular than ever. If you haven’t been optimizing for voice search, you’re falling behind! Click here to download our guide, Voice Search for Local Businesses, Franchises and Brands: The Guide to Getting Found.


Local #Search Hot Topics for 2019 to Bring in 2020 via @Advice_Local #SEO
Click To Tweet


But Wait, There’s More!

Don’t forget that Advice Local has a mountain of tools and resources available to help you and your local business clients succeed. This includes things like our “Epic Guide to Local SEO,” which is available for free to download, and products like our listing management services and our vertical directory submission services.

Learn how Advice Local can help you and your local business clients succeed going into 2020 by requesting a demo today.

The post Local Search Hot Topics for 2019 to Bring in 2020 appeared first on Advice Local.

Gravatar
Learn how to optimize Yelp profiles for local businesses.

If your clients’ businesses aren’t actively using Yelp, they should be. And it all starts with creating a Yelp business listing. Once the listing is created, there is so much more you can do to improve the Yelp listing for the businesses you manage.

Yelp Profile Optimization Tips & Tricks

You can really make your clients shine on Yelp. Let’s explore how.

Give as Much Business Information as Possible on the Yelp Listing

After you’ve created a Yelp profile for your client, the first thing you want to do is fill out the business information section. Be sure to completely fill out your client’s profile — businesses with complete information tend to rank higher, and customers tend to trust businesses more when they provide more information about themselves. It also means the business won’t have to field as many questions from customers calling about basic information like their business’ hours.

Remember to include the same NAP (Name, Address, Phone number) across all your client’s business platforms, including their website, Google My Business listing, and yes, their Yelp business profile. Having the same NAP across all platforms will increase your client’s legitimacy to Google and increase the likelihood that they place higher in search results.

Every business can choose up to three categories on Yelp that describes the business. While you want to include as many categories as your client’s business can fit into, don’t choose categories that clearly don’t apply. Choosing an irrelevant category can hurt the client’s overall rankings and/or incur a negative review. A good strategy is to look at other similar businesses that have a higher placement  and see what categories they’ve included.

Once you’re finished with the basics, you should begin working on the “From the Business” section. This a place where you can write more details about your client, optimize for keywords and make them stand out from their competitors. There are three sections you can add details to: Specialties, (Company) History, and “Meet the Business Owner”. But remember to never spam keywords! Keywords should always sound natural and not stuffed.

How long should these sections be? There is no single optimum length for these sections so long as they describe your client’s company, products and/or services. Make sure it flows naturally and is easy to read. Consider using a list format where applicable to break up the paragraphs. A good rule of thumb is to check the profiles of your client’s competitors who are already ranking and emulate those.

Put Your Best Photos Forward

According to internal Yelp data, businesses with more than 10 photos on their profile receive 12 times more customer connections per month. What’s more, businesses that have 1–5 reviews and 10 photos receive 200% more user views than businesses with the same number of reviews and no photos. Needless to say, photos are extremely important on Yelp.

Your client’s profile photo will be extremely visible on Yelp. On the Yelp search results page, your client’s profile image will be prominently displayed alongside their name. Be sure to only upload photos you and your client would be proud to represent their business.

Unfortunately with the free business account, Yelp doesn’t allow you to choose which of your client’s photos will be featured as their profile image. You should be uploading new photos for your client’s business profile regularly to ensure they accurately reflect their business. There is no limit to the amount of photos you can upload to their Yelp profile.

Managing Yelp Reviews Effectively

On Yelp, reviews are king. While customers do use Yelp to find information about local businesses, the main reason they visit Yelp is for reviews. According to one study, over 45% of consumers are likely to check reviews on Yelp before visiting a business.

But how should you respond to Yelp reviews?

How to Respond to Yelp Reviews

Your response to customer reviews will show people viewing your client’s Yelp profile what they can expect from their business. This means your review responses should be done carefully and strategically! Responding to positive reviews is easy — it’s the responses to negative reviews that will really reflect on your client’s business.

As we’ve written before about responding to reviews, the number one rule when responding to negative reviews is to keep things nice and polite. You will want to use a calm tone without being argumentative about the customer’s experience.

Managing the Infamous Yelp Review Filter

Yelp will not necessarily display every review a business receives on their Yelp profile. Yelp uses a review filter where they filter out reviews that they consider low-quality, spam or just from users Yelp deems untrustworthy. And it’s a major portion of the total reviews left on Yelp — they claim that they filter out 25% of all reviews site-wide. These reviews can then only be found under a small “not recommended” link on the bottom of the business profile.

This can be both a blessing and a curse for local businesses. It’s great to have spam filtered out so that it doesn’t affect a business’ star rating — but what do you do if Yelp is filtering out five-star reviews?

Typically reviews are being filtered because Yelp doesn’t fully trust the user who left the review — which can mean that user is new to Yelp, hasn’t left many reviews, has little information on their user profile and/or doesn’t have many friends on Yelp. So what can you do to help get these reviews off the “not recommended” list?

Here’s a few things you can do to try to push those reviews through the filter:

  • Respond to the review — which you should be doing anyway for all reviews!
  • Vote the review as “Useful”.
  • Add the reviewer as a friend and encourage them to add more friends on Yelp.

Remember that these types of users may become trustworthy in Yelp’s eyes over time, so hopefully any great reviews won’t stay in Yelp’s filter forever.


Ways to Give a Little Help on #Yelp for Local Businesses via @Advice_Local #Reviews #SEO
Click To Tweet


It’s Time to Give a Yelp for Yelp!

Obviously having a local business presence on Yelp and other directory sites is extremely important. If you still need help getting started, Advice Local can help!

Yelp is one of many high-quality sites included within our data amplifier network. Request a demo today to learn more about how we help our partners get the local businesses they represent found on Yelp and other directory sites.

The post Ways to Give a Little Help on Yelp for Local Businesses appeared first on Advice Local.

Gravatar
Google’s latest change to service areas within the Google My Business listing is causing concerns.

As you may or may not be aware, Google announced on November 5 that Google My Business (GMB) listings will now have a limit of 20 total service areas. This means any listings with more than 20 service areas specified will need to update their listings.

Within the announcement, Google stated, “Businesses with more than 20 service areas will receive suggested updates to their service areas to cover the same geographic area while only using 20 areas.”

At first glance, you may think, “Thanks, Google, for making these suggestions for us,” and if so, you’ll definitely want to think again. Keep reading to find out why.

The Google My Business Service Areas Goof-Up Is Causing Concern

The goof-up I am referring to above is tied to the service areas Google is suggesting. For one of the franchises we manage GMB listings for, Google has pushed out their suggestions and the service areas don’t make sense. Some are not even close to the businesses’ actual service areas. For one location, they are recommending a school district as the service area. This is a big goof-up and an even bigger concern.

So, What’s This Google My Business Service Area Change-Up Mean for Businesses?

  1. You need to audit the GMB listings for all the service-area businesses you represent right away.
  2. You should probably make sure your local business customers realize you are aware of the change and that you are on top of the issue.
  3. You need to put a plan in place to review all your clients’ GMB listings on the regular.

The proof is in the pudding, and Google is proving once again that while they think they know what is best, this isn’t always the case.

Are You Taking Full Advantage of Google My Business?

If you answered Yes to all these questions, great job. If not, be sure to click the linked text above. We have a how-to on each at the ready for you!


Is Google’s Service Area Goof-Up Impacting Your Clients’ #Google My Business Listings? asks @BernieColeman #SEO #GMB
Click To Tweet


We Have More Than Advice — We’ve Got Solutions, Too

 At Advice Local, we’re all about helping our local marketing and agency partners to help local businesses get found online! Our listing management services is one of the partner solutions that could be perfect for you. Request a demo today to learn more.

The post Is Google’s Latest Service Area Goof-Up Impacting Your Clients’ Google My Business Listings? appeared first on Advice Local.

Gravatar
Learn how Mentions work in Google’s Local Map Pack and Local Finder and how they can help SMBs get found.

These days, Google My Business is extremely important for any local SMB. I doubt you’ve used any business or been in any store recently that doesn’t have a Google My Business (GMB) listing. In fact, you’ve likely found some of the businesses or stores you’ve shopped at recently through Google My Business.

Yet even though so many businesses have a GMB listing, not many understand the different nooks and crannies of how consumers are seeing their listing online.

Understanding Mentions and How Google My Business Work Together for the Good of SMBs

When people search for a product or service with Google Search or on Google Maps, the results can draw keywords from your client’s GMB, including from places you may not expect. Below we’ll go over the different types of ‘mentions’ that Google draws from to display with GMB results in the map pack and local finder. 

Review Mentions

 Review Mentions occur in both the map pack and the local finder when a search matches keywords used in a consumer’s GMB review. Google can show either exact keyword matches or synonyms of the searched keyword in Review Mentions. For example, when I searched “food with music near me,” here was the top result:

Google Local Finder Review Example

This is why it’s important to encourage consumers to mention your client’s business’ services or products when leaving a review. Be careful that this does not cross the line into making reviews seem spammy, however. You always want reviews to sound as natural as possible.

Website Mentions

Website Mentions appear in both the map pack and local finder when a search matches keywords used on a website that Google associates with that business entity. Note that this doesn’t only include the business’ website linked through their GMB profile. Like Review Mentions, Website Mentions can show either the same keyword used in the search or a close synonym.

Website Mentions are pretty simple and are more common than some of the others we’re discussing here. For example, I searched “mountain bikes near me,” and here was the first result:

Google Local Finder Website Mention

When I click on their GMB listing, Google prominently lists the search result from their website it tagged at the top of their GMB profile.

Website Mentions in GMB search results are yet another reason you need to be optimizing your clients’ websites for different keyword variations and for local SEO to build trust with search engines.

GMB Post Mentions

Google Post Mentions appear in both the map pack and local finder when a search matches keywords used in the content of a GMB Post. Google Post Mentions in search results are a relatively new feature — it was first observed in February 2019. Here’s how it works.

Google Local Finder GMB Post Mention

I searched “Dallas bankruptcy lawyer,” and here’s one of the results it gave. Notice the Post Mention symbol in the result that looks like an exclamation point in a star.

When I click on the listing, it takes me to their GMB listing. Notice that the GMB Post Mention from the search results is now prominently at the top with a “Related to your search” heading.

Google Post Mention GMB Listing Example

This feature works for all types of GMB posts, including Event and Offer posts, and for posts that are no longer listed as active on the business’ listing.

GMB Post Mentions seem to be the least common of the ones we’ve discussed, and Google may still be testing this feature to some extent. But the infrequency may also be due to the fact that not as many people are utilizing the GMB Post function as you would think.

If you’re not already publishing GMB posts for your clients’ businesses, you should be! Here’s what you need to know about GMB posts:

  • At the end of each post, you can add a CTA button: Book (schedule an appointment), Order (e-commerce purchase), Shop (e-commerce page), Learn More (website link), Sign Up or Call.
  • You can create, delete or update Product, Offer and Event Posts with begin/end dates, descriptions and photos (but no video — yet).
  • You can add interstitial coupon codes and links for Offer Posts.
  • You can gather post insights (views and clicks).
  • You can’t yet see the search queries that led to your posts.

In fact, Google has an entire Insights section that can be viewed for a business’ Google My Business listing. Here’s how to navigate GMB Insights.

Other Labels in GMB Search Results

There are a couple other Mentions or Labels that are geared more towards brick-and-mortar businesses.

 ‘Sold Here’ Labels

‘Sold Here’ Labels occur in both the map pack and local finder when a search matches products or services that Google Maps users have confirmed the business provides. These types of user contributions are done by Local Finders on their mobile devices where Google asks them questions about businesses’ products and services.

‘In Stock’ Labels

When users are searching for a specific product, Google will sometimes return results that tells the user if that product is “in stock.” These types of results are generally only for physical products and for businesses that use Google’s Merchant Center.


How Mentions Help Google My Business Listings Surface in the Map Pack by @BernieColeman #SEO #GMB
Click To Tweet


Optimize Your Clients’ GMB Listings for Success

Google My Business is extremely important for any local SMB. David Mihm noted that for an SMB, “90% of actual leads are coming from Google. And a serious chunk of that 90% comes directly from Google My Business.” That means it’s important to pay attention to Google My Business and how it works!

If you need help getting your clients’ businesses found online, request a demo today to see how our listing management services help local businesses get found each and every day in Google search.

The post How Mentions Help Google My Business Listings Surface in the Map Pack and Finder appeared first on Advice Local.

Gravatar
Learn how the BERT update to Google Search is affecting local businesses and how to capitalize on it.

By now, I’m sure you’ve probably heard about the BERT update to Google Search and maybe even wondered where Ernie is. Well, today I’m not talking about Sesame Street, but instead about how local businesses can benefit from the BERT update.

To paraphrase Google, BERT is the biggest leap forward in the past five years and is one of the biggest leaps forward in the history of Search.

While on the surface another Google update may seem daunting, the fact is BERT can either help a business or hurt it. Let’s dig into BERT and how you can help the local businesses you represent grow.

What Is the BERT Update?

BERT (Bidirectional Encoder Representations from Transformers) is a deep natural language learning algorithm. It uses ‘transformers,’ mathematical models which allow Google to understand words in relation to other words around it, rather than understanding each word individually.

These new models will help Google understand not only the main keywords in a search query but also the nuances of the search. This means that SERPs will show sites more in-line with the searcher’s intent.

To simplify it, BERT can understand search queries better and deliver more accurate search results. It can consider the context around the primary keywords and deliver even better search results based on the searcher’s intent.

We’ll talk more about what this means for your clients’ sites below and how you can help your clients capitalize on the BERT update.

How Will BERT Affect Site Rankings and Traffic?

Since Google says “when it comes to ranking results, BERT will help Search better understand one in 10 searches,” you may think that means it’ll affect site rankings a lot, but in reality you may not notice any major changes.

So, what types of searches is BERT affecting?

This is how Google described the changes: “Particularly for longer, more conversational queries, … Search will be able to understand the context of the words in your query.”

If most of your client’s website traffic comes from long-tail keyword searches, you may see a significant fluctuation in traffic. If most of your client’s traffic comes from simple primary and secondary keyword queries, the effect on their traffic isn’t going to be as noticeable. We’ll talk more about long-tail keywords below.

How to Optimize for BERT?

The only way to optimize for the BERT update is to follow what Google has been saying all along: write for the user. With the advances to Google search likely to continue trending in this direction, content creators need to be thinking not about how to optimize for Google, but how to optimize for the user.

Danny Sullivan Tweet on BERT Update

As Danny Sullivan, Google’s public Search liaison, said on Twitter, there’s nothing to optimize for with BERT.

Produce quality content that gives the user what they are searching for, and BERT will play to your advantage. Poorly written or unfocused content probably won’t make the cut. What you should do is continue to target long-tail keywords and shoot for featured snippets.

How BERT Affects Long-Tail Keyword Searches

First, what are long-tail keywords?

In a nutshell, long-tail keywords are longer, more conversational phrases, usually in the form of a question. While this may not be how most do typed searches, it’s how the vast majority of voice searches are completed. For example, someone might ask Siri or type into Google, “How do I unclog a toilet” or “where’s the nearest auto shop.” These are both examples of long-tail keywords.

As Google said, the power of BERT is being able to better understand searches that have context words. For example, Google can now better understand the relationship that prepositions like “for” and “to” have with their surrounding keywords.

Here is a sample Google provided of a long-tail search where the search results have been improved due to BERT:

Google BERT Update before and after query

Image courtesy of Google.

Before BERT, Google Search didn’t really understand the context of the query. The result included the keywords from the query, but the result didn’t match the intent of their search.

But as you can see, with BERT, the new search result was much more relevant for someone searching for information about travelling from Brazil to the United States.

The best thing about long-tail keywords is that they tell you the user intent. You know exactly what the searcher wants, and so you can build really specific content around that intent for your clients.

We’ve written before about the importance of optimizing for long-tail keywords and voice search. If you haven’t read our how-to, you should!

How BERT Affects Featured Snippets

The BERT update is affecting featured snippets along with rankings, Google announced, making them even more relevant to the intent of the searcher. This means that many featured snippets from long-tail queries likely saw a change when the update went live, which had to be a big win for some and a loss for others.

Here is an example Google provided of how BERT is affecting featured snippets:

google bert update featured snippet example

Image courtesy of Google.

The previous featured snippet for “parking on a hill with no curb” included the keywords from the query, but it didn’t accurately reflect the searcher’s intent. Google couldn’t understand the relationship of the keyword “curb” with the key phrase “parking on a hill.” Now, after the BERT update, the featured snippet has changed since Google can now understand the context of the word “curb” in the query.

So, what can you do to earn one of these featured snippets?

Today, it’s all about FAQs. You can use Google and other SEO tools to see what common queries people are searching, and then you can produce optimal content that directly answers that question. For more on how to earn a featured snippet, see our blog post on voice search and featured snippets.


The #Google BERT Update and What It Means for Local Businesses by @BernieColeman #SEO
Click To Tweet


Win With BERT and Win in Search

Now that you know you can make BERT happy and how to do it, it’s time to get busy optimizing your client’s websites for the long-tail and the long-haul.

While BERT is making Google Search smarter, we’re behind the scenes making listing management smarter (and better!). Request a demo to find out if the Advice Local team can help you to better help your local business customers get found online.

The post The Google BERT Update and What It Means for Local Businesses appeared first on Advice Local.