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Local SEO Stats That Need to Be Considered in 2019

How crazy is it that we’re already through February? This year has been moving quickly! The beginning of 2019 held so much promise for us, and it keeps getting better. It’s still early in the year, which means there’s plenty of time to crank things up and refocus our local search goals based on new information. And boy, do we have some new information for you!

Today, we’re focusing solely on stats that need to be considered this year when devising a local search plan. Believe us when we say that they’ll have even the most expert marketers rethinking their strategies.

The Local Business Will Dominate

We wouldn’t be Advice Local if we didn’t start with the local businesses we work tirelessly for every day. We firmly believe that 2019 will be the best year yet for local businesses, as they have more power than ever to dominate in the local search environment.

This goes for their visibility, profitability and retention of new customers. Get this: 72 percent of customers who search for something locally will go to a business within five miles of their location. That means it’s vital to start with the almighty Google My Business listing to make sure the address is correct, the location can be found on Google Maps, and the owner is advertising properly in their geo-location.

According to The Manifest, of the 500 people surveyed, 77 percent of smartphone users access navigation applications on the regular. Google Maps is the most popular, with 67 percent of respondents saying that it offers better directions than its competitors, such as Waze.

GPS Mapping Service

We’ve talked at length about the importance of local businesses having mobile-friendly sites. User-friendly mobile websites that are pleasing to the eye create trust for the customer. The content should be localized and straightforward for searchers on the move (the Super-Empowered Consumer always is!), and should link to a contact number. 61 percent of mobile searchers are more likely to contact the local business with a well-made mobile website.

Lastly, 75 percent of local mobile searches result in an in-store visit within a 24-hour period. That’s huge! Small business owners can’t miss these opportunities to hit the ground running with the right marketing and advertising efforts.

Never Underestimate Positive Reviews

 We’ve covered the importance of reviews most notably in our Epic Guide to Local SEO, and we always take the opportunity to revisit why. A positive review has the power to impact local SEO, offer feedback on parts of the business that need to be improved, and convince customers to select the local business.

That last one is the most important – 84 percent of consumers on the web trust online reviews as much as they would a recommendation from a friend! Be honest, that’s probably not too surprising – we always read reviews first. Whether it’s a new restaurant we want to visit or a product we’re debating whether or not to order, a positive review easily pushes us over the edge.

Recommended reviews

When people search for these products or services, they’re probably doing it through a mobile phone. 80 percent of people who use the internet regularly own a smartphone. On any given day, Google receives more than 63,000 searches. That’s a lot of power in the palm of our hands – but what about the local business owner’s?

Voice Search Readiness Is Part of the Local SEO Game Plan

In the fall of 2018, we published Voice Search for Local Businesses, Franchises and Brands: The Guide to Getting Found. Well, we haven’t stopped talking about the vitality of voice search readiness since then! Being voice search-ready is crucial, especially for the local businesses we fear could get lost in the shift from not only desktop to mobile, but now to voice.

Run a Free Voice Search Readiness Test

ComScore reported that by 2020, 50 percent of all searches will be done by voice. The bottom line: people are impatient, and they are tired of searching by hand! Whether it’s through smartphones or a home speaker, the only effort required by voice search is taking a breath.

When it comes to voice search, the name of the game is keeping it short and sweet. This goes for both searchers and content creators! The average length of a voice search answer is only 29 words. People want the answers to their questions now, and concise content is one of the main ways to meet their needs – and make the featured snippet.

The First Page and Featured Snippet

The driving force behind every search engine optimization effort is a highly coveted first page spot. This means that local businesses that have the information to match a search will need to step it up to be seen first. This is done through keyword-optimized content, circulated listings, a pristine GMB listing and correct local citations. Here’s the sad reality: 75 percent of searchers will not go past page one if they don’t see what they’re looking for.

Featured Snippet Timezone example

With Google’s featured snippet, chances are it’s the first thing a mobile searcher sees. It’s the portion of information at the top of the screen that’s marked off in a box with a corresponding link. This is what Google determines as the highest-ranking piece of content that answers the searcher’s question. It is the spot to earn; it means the content contains all of the right keywords, perhaps plays with different mediums, and is deemed the best answer overall by the engine.

When planning a local content strategy (which we can help with!), playing to win the featured snippet is the only way to go. According to Hubspot, content that makes the featured snippet garners twice as many click-throughs!


Local #SEO Stats That Need to Be Considered in 2019 by @BernieColeman #QueenofLocalSEO
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The Takeaway

It’s easy to get overwhelmed by these statistics and rethink every existing plan. That’s not our goal! Here at Advice Local, we want to help our partners and local businesses create the best plan to accommodate the changing times. And, times are a-changin’ for local search! For expert help to ensure local SEO strategies are on the right track, request a demo today.

The post Local SEO Stats That Need to Be Considered in 2019 appeared first on Advice Local.

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Learn How to Optimize a Google My Business Listing for Service Area Businesses

Well, if you’re an avid reader of our blog here at Advice Local, you know that we’re going to talk Google My Business (GMB) listings – which have never been more important for the service area businesses out there!

Service area businesses (SABs) can take many forms, but there’s one thing they all tend to have in common. More often than not, they do not have a business location, but rather, they operate out of the homes of the business owners or, in some cases, they do not accept customers at a business storefront.

In 2018, Google rolled out a brand new set of guidelines that changed the status quo of GMB listings for service area businesses. We’re going to discuss those today, and offer tips moving forward for how SABs can still rule with highly optimized listings on the web. 

The Impact of a Google My Business Listing for Service Area Businesses

The updates made by Google to the service area guidelines are actually extremely beneficial to SAB owners. It certainly adds a degree of safety!

Now, a service area business can remove their address from their listing, which was once a required step to activate it. While the owner could hide their address, it was still disconcerting to know it was on the web.

Today, a listing owner can set their service area to a region, city or zip code, and they can even designate multiple service areas that Google will rank equally. These measures, among others in the rollout, were designed to help service area businesses better connect with new consumers.

Tips for a Service Area Business’ GMB Listing

Nailing the best GMB listing for service area businesses is the name of the game, and we’re ready to help get them competitive. Fortunately, these updates have made it more realistic; before, it seemed like a tall order with Google My Business’ specifications. As with anything, we have to cover the basics before we can get more tactical.

With any type of business listing, it’s a priority to make sure that there aren’t any duplicate listings across directories. Duplicates hinder a customer’s ability to find or contact a SAB, and for a business with enough competition as it is, any distractions should be avoided at all costs.

Speaking of competition, research rivals! This will help hone the listing to make it appear more detailed and unique. Using Google My Business Insights can and will help the business understand why their GMB listing is surfacing when a consumer searches for a competitor. If you want to learn more about this topic, here’s a GMB Insights how-to.

Lastly, the SAB can expand their hours of operation. While businesses with an actual storefront have to list their hours of operation on a Google My Business listing, a SAB can list the hours that they’ll be available to customers. So, if they’re a 24-hour business, or simply a business that operates beyond traditional hours, there are opportunities to showcase their greater availability.

To fully take advantage of GMB, the Messaging feature is essential for any local business and since service area businesses are always on the go, the Google My Business Mobile App is a must. On top of Messaging, the app is also a great tool to respond to reviews and create Google Posts on-the-go – perfect for a SAB.

Service Area Businesses Need to Stand Out

We know, we know – all businesses need to stand out on the web! But, service area businesses can find this more challenging than other businesses. When it comes to their business listings especially, being properly optimized does help SABs get found easier.

We’ve harped on it time after time, but guess what: no matter the size or scale of a business operation, the GMB listing has to be flawless. That means no typos, no incorrect information, good photos, etc.


How to Optimize a #Google My Business Listing for Service Area Businesses by @GetPlacedLocal #SEO #GMB
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Advice Local Can Help Service Area Businesses

If all of this is a bit intimidating, Advice Local can help. Visibility, local business optimization and GMB listings are only a few of our specialties. Add in our local vision, and we can create the ultimate service area business success story.

We’ve done this over and over for the brands and franchises we represent. Request a demo today to see what we can do for the businesses you represent!

The post How to Optimize a Google My Business Listing for Service Area Businesses appeared first on Advice Local.

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In this post, we dissect the differences between the four main data aggregators. Are all of them the same? Find out now.

Some “experts” might tell you that all data aggregators are the same. After all, a citation is a citation. But is that really the case? Are citations just like publicity; even if it’s bad, it’s still publicity? Well, no!

You’ve heard me talk about bad data before, but at the risk of sounding like a broken record, I cannot stress enough the importance of having clean data. Citations have to be accurate in order to be useful to potential customers and local businesses. Inaccurate data can actually hurta business. So no, not all citations are created equal – and not all data aggregators are created equal, either.

Today, I want to explore the key data aggregators in the United States: Neustar Localeze, Factual, Infogroup and Acxiom, as well as the main differences between them. Before we go too much into that, let’s start with the basics.

What Is a Data Aggregator?

Data aggregators are data mining systems used to distribute a business’ information online. They are responsible for getting NAP (name, address and phone number) data from a business out to a multitude of online sources, including search engines.

The good thing about data aggregators is that they are great at helping a business get found online by increasing the business’ reach. However, they cannot always differentiate between clean and dirty data.

Data aggregators are a key component of local presence management. Consistent monitoring of a business’ online presence is essential to keep potential customers from losing trust. According to Bright Local’s Local Citations Trust Report 80 percent of consumers lose trust in local businesses if they see inconsistent or incorrect contact details online. Fortunately, at Advice Local, we help local businesses get found online every single day. Request a demo today to see how we do it.

Now that I’ve given you the cliff notes on data aggs, let’s move forward.

The Deets on Data Aggregators

Advice Local has always been on a quest to find our partners the best options for managing the local presence of their clients. We started the year comparing online directories. Now it’s data aggregators’ turn.

Like I said before, there are four main data aggregators in the United States. Below is the 411 on the information I was able to gather from them.

Neustar Localeze

The details:

  • They distribute data to over 90 search platforms, directories, navigation services, mobile apps and social sites.
  • They allow additional data in each listing, including hours, products and services.
  • They care about clean data! They go the extra mile to validate the data submitted against over 300 authoritative data sources to ensure consistency and accuracy.
  • They’ve been in business for over 12 years – or an eternity, in online years.

The extra toppings:

  • Neustar Localeze provides caller identification services for 90 percent of the U.S. market, which allows them to verify the open/closed status of a business and its key attributes via physical phone installs and call pattern activity.

Why we love them: Localeze provides real-time updates! You know I’m all about getting real results, really fast and in real time. I love that Localeze makes it easy for our teams at Advice Local to achieve that. Another great proof submitting to Neustar Localeze is that the business information is immediately available on any Alexa devices. Talk about voice-search ready!

Thoughts from the company: “With the many sources of data in the local search ecosystem that affect your business listing, it’s critical that business owners work with a partner to comprehensively manage their listings across the local search ecosystem. It is important to not only syndicate your information on a regular and timely basis, but to also eradicate any outdated data that’s out there.”

Acxiom

The details:

  • They distribute data to over 75 local search companies, search engines, and over 200 distribution partners through online private labeled solutions and directory publishers.
  • Acxiom Corporation (aka LiveRamp) has been providing robust and fresh local business listings to consumers for over 40 years. That’s a lotof experience in the local industry.
  • They allow clients to combine customer data from various online and offline sources.

The extra toppings:

  • Acxiom offers many different services to help local businesses, including data enhancement and data hygiene.

Why we love them: They’ve been around for-e-ver – internationally, too! – so they really know what they’re doing when it comes to local business data.

Thoughts from the company: “Acxiom Presence Management is an innovative data solution that enables businesses to control their business listing information across all media effectively, conveniently and at a minimal cost – whether they have 10 locations or 2,000 locations.  As a result, the business garners more traffic – more walk-ins, more phone calls and more website visits.”

Infogroup

The details:

  • It’s a one-stop shop for distribution to main publishers in the local search and navigation space.
  • Main publishers prioritize Infogroup’s data on their sites. They love how accurate and clean the data is.
  • They focus on the main data, like NAP, but also allow businesses to share over 40 additional attributes, including hours of operation, types of payment accepted, website URL, social media links and even photos.
  • They license data to over 60 clients in the search, navigation and mobile industries – approximately 95 percent of search traffic.

The extra toppings:

  • Infogroup has a dedicated team that manually researches and verifies information to ensure its accuracy.

Why we love them: They are obsessed with clean data, just like I am! Their team is dedicated to helping local businesses get found online.

Thoughts from the company: “High quality and accurate data are critical factors for modern marketers. Infogroup’s obsession with having the cleanest and most accurate data is just one of the reasons why our publisher partners trust us to deliver in this area. Not only do we clean the address, standardize the address, name and category, but we also add additional firmographic selections to the profile. For example: hours of operation, payment types accepted, URL, social media links, photos and menus that greatly improve a business’s visibility on the publisher’s sites.”

Factual

The details:

  • They are global! Factual has a presence in over 50 countries.
  • They provide real-time data to mobile systems.
  • They focus on location data.
  • Their publishers include Weather Channel, Yelp, Apple products, Bing, Facebook and Uber.
  • They maintain data for more than 100 million local businesses and points of interest.

The extra toppings:

  • Factual offers additional products, like Geopulse, a location-based solution built for advertising.

Why we love them: They have a Trusted Data Contributor program, which makes submitting data to them a breeze!

Thoughts from the company: “Data has generally been seen as a side effect in computing, the exhaust generated by software that is often ignored. We see data as a whole separate layer that everyone should be able to tap into to solve everyday problems. If all data was clean, trusted, and accessible, innovation would thrive and the most positive actors in our society would be rewarded.”


Are All #Data Aggregators Created Equal? by @BernieColeman #SEO
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The Results

I want to answer the question I originally asked: are all data aggregators made the same? The simple answer is no. You’ve seen their differences above. So, which one should local businesses submit to? The simple answer is all of them.

The more people are aware of a business’ contact information, the more chances the business has of getting found online. That’s it. There’s no magic trick, other than the ones that we use to help local businesses improve their online visibility every single day. Request a demo today to be part of the magic!

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Learn How to Win More Customers in 2019 With Local Content Marketing

2019 is the year of the local business – we’re certain about that! I study local search day in and day out, and I know how to help our partners get an edge over their competitors. One of the ways we do this at Advice Local is through the production of specialized, local-focused content. By the way, this has never been more front-and-center in the local marketing environment than it is today. Let’s talk about why.

Local Content – A Sales Rep Itself

Plenty of businesses see content as less valuable than it is. In fact, it often has an underestimated role in the selling process. Sure, there are many articles presented as “how-to” guides or that provide insight on a business’ area of expertise, but what’s their ultimate goal? To sell.

When a plumber publishes an article on the signs indicating the need to replace a faucet, they want to be the company selected by the homeowner to replace their faucet! If the content is written in a way that establishes the plumber’s authority as a knowledgeable professional, the reader is more likely to give them a call.

This tactic doesn’t only apply to articles, but also to content on individual pages throughout a business’ website. Don’t be fooled; everything is tactical!

Local businesses have a steep challenge from the get-go: to compete with larger, household-name brands. To do that, a sound local content strategy is foundational. To easily create a local content strategy, I’ve taken points from my four-part series on “Creating a Local Content Marketing Plan” and summed them up in this infographic.

An Easy, Local Content Marketing Infographic How-To

Local Content Marketing Infographic

What’s Trying to Be Accomplished With Local Marketing Content?

As you can see from the local content marketing infographic, before a local business owner can begin writing content for their website, their next how-to, or a sales page, they need to do a deep-dive into what they want to accomplish. There can be multiple goals! But, it starts with a frank conversation on what the industry is, who would be most attracted to the services or products offered, and how to attract them.

Once these questions have been answered, it’s go time. For a local business in the service industry, like the plumber mentioned above, a geo-specific paid advertising and content campaign is the way to go. Promoting an event or special offer? Make a Google Post. Google Posts are live for up to seven days on the brand’s Google My Business (GMB) listing. All of these moves are considered local content marketing!

Understanding what works and what doesn’t is crucial. Don’t worry, I have all the detailed steps for you! Here are the links:

If you found this information and infographic helpful, don’t forget to share. Scroll to the bottom and grab the embed code, too!


How to Win More Customers in 2019 With Local #Content #Marketing #Infographic by @BernieColeman #SEO
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Help is Always Around the Corner

At Advice Local, we work every day toward local businesses’ success. Local content marketing is just one of the ways we help our partners. Request a demo today, and see how we can help you, too.

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Learn Why Businesses and Brands Need to Claim and Monitor Their Google My Business Listing

Businesses and brands of all shapes and sizes must claim, create and monitor their Google My Business listing. It’s about more than the name, address and phone number (NAP), but I’ll get into that in a bit. First, here’s a little story for you…

Google My Business Can Build a Brand or Damage One

Is Hell on Earth closer than we think? According to a student at the Hornsea School and Language College, it’s located in East Yorkshire. Just this week, it was discovered that a student at this school played a prank by naming the school’s Google My Business listing “Hornsea Prison & Hell on Earth.”

I spotted this while scrolling Facebook and knew immediately that I needed to share the details with you. (Thanks Joe for making it even easier to prove my point.)

Monitoring Google My Business Listings Is a Must – Here’s Why

Businesses create a Google My Business (GMB) listing because they want to get found online, display the right address, and have up-to-date business hours – but it goes beyond that.

Monitoring Google My Business Listings Is a Must – Here’s Why

If this school had claimed their listing, this naming incident wouldn’t have happened (at least not easily). As you may know, anyone can suggest a business name for a place, but on claimed GMB listings, the business owner has to accept the change.

Are you aware that you can submit a public edit to any business listing on Google My Business, claimed or otherwise? If the business doesn’t monitor these suggested edits, some can and will go public.

We’ve actually talked to you before about the importance of monitoring listings. Photos need to be monitored, too. Several years back, a customer at a Bed, Bath and Beyond uploaded a photo taken at a local store to their GMB listing. While this photo could be considered quite funny, is this best first impression for a brand?

Google My Business Photo Mishap

Brand-damaging items like these can happen to both claimed and unclaimed listings. People can even create a listing for a business they don’t own and include their own website URL and contact information on the listing. Companies do this underhanded work periodically to get their competitors’ leads. A business will sometimes create a listing for a business that isn’t legitimate in order to sell the leads to other businesses for a fee.

Spam listings are a really big issue on Google My Business, and they are taking up prime real estate in the local pack. Here’s how to report a Google My Business spam listing.

Steps to Take to Avoid Google My Business Listing Issues

  1. Claim each GMB listing for the business or brand and each location. Don’t forget to get duplicates removed, and mark closed locations as “closed.”
  2. Optimize each listing, including accurate NAP, product and service descriptions and even the photos. Each component is important and should be completed.
  3. Regularly monitor each listing for public suggestions, photos uploaded by customers and changes such as business hours during holidays, etc.

Building Out a Google My Business Listing That Converts

Creating, claiming and optimizing a Google My Business listing is only the first step to having a Google My Business listing that converts consumers to customers. Businesses should leverage each feature available to them within the listing.

  1. Utilize Google My Business posts
  2. Understand Google My Business insights
  3. Use the Google My Business App

Remember, it’s not a “build it and they will come” world. Build it, update it, monitor it and refine it – then they will come!


Why Businesses and #Brands Need to Monitor Their #Google My Business Listing by @BernieColeman #GMB
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Help Is Always Available

Our Google My Business expertise is just one of the many reasons our partners love us here at Advice Local – request a demo to get a tour of our local presence management solution.

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Bing Places helps local businesses enhance their online presence.

Business owners today must prioritize getting their businesses found online. Bing Places is one of the best tools to help them accomplish this. The Bing-powered listing helps local businesses attract new clients by easily and conveniently displaying their information when a potential customer searches online for any goods or services the business provides.

While claiming, creating and optimizing a listing on Bing Places might sound easy, the process comes with its own set of challenges. Fortunately, we have an experienced team of specialists at Advice Local that help businesses get found online every day – not only on Bing Places but on many other listings and data aggregators on our Data Amplifier Network. If you’d like to see just how they do it, request a demo today!

We’ve put together a little how-to guide to help you help local businesses get found on Bing Places. Let’s start with the basics.

Creating and Claiming a Bing Places Listing

The first step in getting businesses found online is to check for any existing listings. Bing most likely already has a listing for the business, in which case the listing needs to be claimed.

If for any reason the business you’re looking for doesn’t have a listing yet, then you can easily make one by creating an account. Don’t worry: you don’t have to be the business owner. You can just be a verified representative. Multiple locations are covered by Bing’s bulk upload tool.

Learn How to Create a Bing Places Listing

When you create a new user, Bing allows you to import your information directly from Google My Business – very convenient! If the business you’re trying to get listed doesn’t have a Google My Business listing, you can also add the information manually.

For the purposes of this guide, let’s assume that this particular business doesn’t have a GMB listing, so we’ll start from scratch.

Step 1. Select business type. Here you’ll be asked to choose a business size depending on the number of locations it has. The options are small or medium business, chain business or online business. You can also choose the option “I manage business listings on my client’s behalf,” which is what an agency working with multiple clients would select.

Selecting the last option immediately prompts a pop-up for the Bing Places API. Bing Places has its own API and lets you check if your agency is eligible for their trusted partner program. To be eligible, your agency needs to manage more than 10,000 listings for clients and have strict data quality checks.

If your agency is not eligible for Bing’s program, you can still create a regular agency account. We are part of Bing’s trusted partner program and submit to Bing Places via API, so don’t worry, we have you covered if you partner with us.

Step 2. Create an account. You can do this with your Google, Facebook or Microsoft account. If you want to create a specific account for just for this process, you can do that, too.

Step 3. Create a profile. Fill out your contact information and select your notification options.

How to Setup a Profile on Bing Places

Step 4. Search for the business. You can hunt for the business by using a phone number or a business name and location.

If the business you searched for already has a Bing Places listing, you can claim it and edit the details.

How to Claim a Business on Bing Places

Step 5. If the business is not already on Bing, you can create the listing from scratch. To create a listing, enter basic information like the business’ name, phone number, address and website. As you type, you will see a preview of the listing on the right side of the screen.

Create a Bing Listing

The next section asks questions about the nature of the business. It will let you choose a segment, add up to ten categories and enter a description. Be as descriptive as possible, but not too wordy. If you select more than one category, it will ask you to pick your main business type.

Afterward, you’ll be asked to enter service areas, if there are any. In this section, you can choose to hide the address of the business, in case it’s a home address. Following the service areas, you will be prompted to enter contact details, like an email address, as well as social media profiles (all of which are optional).

Step 6. Add images. Bing Places allows up to 100 different photos, so make sure you utilize the opportunity! To have an outstanding listing, take the following tips into consideration when uploading photos.

  • Use high quality and high-resolution images.
  • Show different aspects of the business – the exterior and the interior.
  • Display the exterior from different angles so potential customers can find it easily.
  • Highlight team members. People like to see who they will potentially deal with when going into a business.
  • Upload professional product images. Lure customers in with a great shot of the products you offer.

According to Bing’s image guidelines, images must be at least 480×360 pixels and up to 10MB.

Step 7. Set business hours. Bing Places gives you an option to provide working hours for special days, like weekends and holidays. Make sure you fill it out correctly!

Step 8. Verify the listing. Take the time to verify the listing to protect it from unauthorized changes. The verification process can be done via postal mail, an email, a text message or a phone call.

If you have optimized a Google My Business listing before, you most likely can accomplish creating a Bing Places listing easily. If you haven’t or want even more insights into business listing optimization, here’s a helpful how-to.


How to Enhance a Local #Business’ Online Presence With #Bing Places via @Advice_Local #SEO
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Leave It to the Experts

Managing multiple listings can be overwhelming, but don’t worry. Our award-winning listing management solution is exactly what you need to provide stress-free high-quality local SEO services to your clients. Request a demo today to see how we help businesses like your clients get found online every day.

The post How to Enhance a Local Business’ Online Presence With Bing Places appeared first on Advice Local.

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Learn How to Use the Google My Business App

Google My Business (GMB) is a frequent topic here at Advice Local. A fully optimized GMB listing is the key to a brand or business’ success on the web, and the experts at Google have made it even easier to update a listing, post content and interact with customers through the Google My Business app. 

Navigating the Google My Business App

There are many features to utilize, so we’re taking the opportunity to showcase the GMB app. Now that businesses have it at their fingertips to respond to messages, reviews and even put up GMB posts, there’s no excuse to not have the ultimate listing!  Let’s get into this Google My Business app how-to. 

The Home Screen

After a user downloads the Google My Business app, they log in to their listing and reach a home screen just like this. At the top of the screen, they can see the business’ name and address. Underneath, the views, searches and actions are displayed. This is data that directly relates to visitor interaction with the listing! Further down the screen, the user will see the latest Google My Business Post, which we’ll delve into later.

Understanding the Google My Business Mobile App - Home Screen

Link YouTube and Create Ads

Scroll down a little further on that same screen, and the listing administrator can even link their multimedia channels. When linked, users can view their new subscriber increase or decrease percentage, the channel’s current number of views, and the total number of minutes watched of the brand’s content. For local businesses, creating new mediums to disperse information is a great strategy for SEO and marketing campaigns.

Next, a user will see Google Ads. What does that mean? Well, it’s yet another in-listing platform to promote offers, advertise products and display other forms of content for a brand or business. Google sure knows how to utilize space!

GMB Mobile App - YouTube

Talk to Customers!

 In the Google My Business app, business owners and listing managers have more interactional capability than ever before – in fact, they can reply directly to people who post a review on their GMB listing. Responding to negative reviews is a must for local businesses; it’s crucial to be timely and ensure the problem is rectified in the best way possible. Stay calm, cool and collected – it’s possible to regain a customer’s business and trust if a brand owns their mistake and actively works to resolve it. This page can be found by tapping on the “Customers” tab at the bottom of the screen.

How to Respond to Google My Business Mobile App Reviews

The app also allows for direct messaging from the consumer to the business. The business can respond to a potential customer from their smartphone, which is appreciated on the customer’s end. Ideally, this will make potential customers more inclined to bring their business to a company they feel is conscious of consumers.

Using Google My Business app messaging

Edit a Business’ Profile

A person on the app can look at the bottom of their screen and see “Profile” next to the “Customers” button. When “Profile” is tapped, the user is taken to this screen:

Updating a Business GMB Listing through the mobile app

This is the business’ exact Google My Business listing as it appears live on the web! The app offers the ability to edit this fundamental information – in real-time, from anywhere. Who doesn’t love the 21st century?

Next, we’re going to move into an all-inclusive list of recent Google Posts. See the “Posts” button close to the top, next to “Overview.”

Google Posts

 These are Google Posts! Google Posts provide one of the best ways to capture a consumer’s attention and draw them in; a brand can do more with less! Google Posts are shorter than blogs – there is a 1,500-character limit, which means that the writer has to get to the point quickly!

Keep in mind that Google Posts are not intended to be articles, but rather a way to catch a searcher’s eye mid-query. The user has options for the type of content they can share, and posts are typically displayed for a week. If a user chooses to promote an event via Google Posts, the post will remain live until the event date has passed. Google posts are simple – add an image and link, and a post is up! Each post can be written, viewed and edited within the app.

Insights

 At the bottom of the screen, the app user will see a tab that says “More.” After they tap, they will see several other settings-related buttons. Now, I wanted to direct special attention to the incredible amount of information a business can discover within the GMB app. Tap the button that says “Insights.”

Navigating the Google My Business Insights via the Mobile App

This is a scroll-through of all of the data a business has in the palm of their hand with Google My Business Insights. This information ranges from how people searched for a particular business and found the listing, whether directly or indirectly, to the quantity of photos and the number of views. A user can also see how customers interact with the listing, with data showcasing visits to a linked website, direction requests and more. This is invaluable data!

Phone call data can offer insight about what times and days of the week are the most popular for the business, and users can also learn how frequently visitors requested directions to the location in a given amount of time.

Businesses that are not leveraging this data to their advantage are only hurting themselves! We have a detailed how-to guide to understand GMB insights. Check it out.

The GMB App – Easy to Use and a No-Brainer to Download

 Today, we walked you through how to use the Google My Business app. As you can see, it’s user-friendly, free to download and allows businesses to get to know their customers better than ever.

We cover even more Google My Business tips and tools in our free “5 Strategies to Win in Search Results With a Google My Business Listing” handout. Start reading and get optimized with our tips to master GMB!


How to Use the #Google My Business #App by @GetPlacedLocal #GMB #SEO
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At Advice Local, we’re all about Google My Business – actually, about business listings in general. Our partners love us for this. Request a demo today and find out why!

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Zero-Click Searches are taken over. Here's how to win more searches.

It’s time to talk zero-click searches and their prominence, especially in mobile searching. If you think you have no idea what a “zero-click” search is, you do, and you have probably utilized it many times! Think about when you were in the kitchen cooking and you couldn’t remember a measurement, or when you thought about calling a friend but couldn’t remember what time it was in their time zone.

Featured Snippet Timezone example

If you searched by mobile, you probably got the answer you needed instantly; it was likely right at the top of your screen. Boom – finding the information was that simple.

You just performed a zero-click search. They’re blessings in a pinch, but they can prove harmful to local businesses that need the traffic lost by a zero-click search. SparkToro reported that in September of 2018, of every 100 mobile searches, 61.5 percent of them were zero-click.

Does the Zero-Click Search Have You Concerned?

While a takeover of zero-click searching won’t happen tomorrow, it’s time to start planning how to keep visibility high and set businesses up to remain on top. How do you do this? Well, let’s dive into it.

Examples of Common Zero-Click Searches

The examples I just gave on kitchen measurements and time zone queries are two of the most common zero-click searches, according to Search Engine Journal. These types of searches are what is referred to as “database-style.” They are questions that can be answered concisely and will not deviate, and include dates, distances, ages, names and more. Dictionary- and encyclopedia-style searches are similar because they get to the point and do not differ in their answer. 

The Click-Through Rate – It Matters

The click-through rate (CTR) in search is a telling piece of information. In the world of pay-per-click (PPC), the CTR is achieved based on a formula of the amount clicks divided by the amount of impressions an ad garners. By discovering this number, a business can restructure their PPC approaches by learning what most appeals to their audience and discovering which keywords are performing best. This knowledge can also be put to good use in your plan to stand out in the world of zero-click search.

The click-through rate that many businesses need is in danger as zero-click searching continues to increase. This affects individual websites because the click-through rate is essentially the start of a user’s interaction with a site; the length of time spent on a business’ website, the number of pages visited, and additional actions are compromised if they never “click through” to the website in the first place.

In a zero-click environment, sites are visited less frequently because searchers are able to receive the answers they need in seconds, and the opportunity for website traffic is lost. It’s time to make a plan to move forward.

The Featured Snippet

Since the featured snippet was rolled out by Google, it has been the coveted place for SEOs and website owners to reach. The featured snippet is taken from the highest-ranking web page that answers the searcher’s query. It links to the original source, and with simple placement, it receives the top space for the searcher to find their answer.

Google finds the information programmatically, which means that in order to have a chance to reach the featured snippet, steps have to be taken. Just recently, it was reported that Google is even scanning PDF pages for content in the featured snippet!

Fortunately, the proper preparation will not only help get the snippet, but can also work to get a business listed on the first page of search results. This feat will positively impact their click-through if the answer to a searcher’s question wasn’t fully covered.

How to Improve Click-Through and Get the Snippet

The more real estate a business’ content takes up on the first page of search for it’s keywords, the more likely that business will be to get a click through to their website and with the customer. Let’s explore ways to make this possible.

Feature Snipped Example - Publishing content in different mediums

1. Keywords, Keywords, Keywords

 They were important then, and they’re important now in the world of SEO. SparkToro noted that by using tools to get the click-through rate we discussed above, a brand can identify the keywords that will do the most for them and optimize content from there. High CTR keywords can help a business make the featured snippet, get more content on the first page of a search, and more.

2. FAQ Pages

Frequently Asked Question pages can prove to be awesome featured snippet material. When utilized with the right keywords, it’s a great idea to either incorporate a FAQ list on a webpage or in a blog post. FAQs are usually very direct, so it works in a business’ favor to have this type of content on their site.

3. Leverage Different Mediums

A way to improve click-through and catch Google’s eye is to leverage different mediums to promote content. Even if a web page doesn’t make the snippet, content can still find its way somewhere else on the first page of search results. These mediums could include guest blogging, LinkedIn posts, YouTube videos, Slideshare or even Google Slide decks.


How to Get More Click-Through and Win With Zero-Click #Searches by @BernieColeman #SEO
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Play to Win in the Growing Zero-Click SERP Environment

While the majority of zero-click searching is performed on mobile, SparkToro confirmed that 34.3 percent of zero-click searches still occur on desktop per every 100 searches. While the progression of a zero-click search takeover is moving slowly, start strategizing now to combat the zero-click SERPs on the horizon.

If zero-click searches are causing the businesses and brands you represent to lose traffic, request a demo to learn how our solutions help partners overcome these challenges.

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Learn How to Improve a Website's Placement With the Right Content

We don’t intend to sound like a broken record, but yet again, content has proven itself crucial to the success of a brand in the digital atmosphere – from the local business to the corporate empire!

Content Is Still King and Key to Improving a Website’s Placement

A business can and should leverage content on their website to improve placement and convert browsers into buyers. Through the utilization of information available at our disposal right now and through some smart marketing strategies – or as Hubspot’s Dan Tyre says, “smarketing,” – we can drive real results. Let’s start with what Google’s John Mueller has to say.

The Word from Google

Just recently, Mueller hosted a Google Webmaster Central hangout. In the hangout, a participant posed a question regarding concerns that though their website is technically flawless, they’re struggling with how to garner higher placement overall in search.

To this, Mueller responded that even the most technically perfect website can lack in relevance without the right – you guessed it – content. Content uses keywords, engages audiences, answers questions and creates the opportunity for continuous growth, which will undoubtedly factor into higher placement.

On Optimizing a Website’s Content

Mueller offered two suggestions right off the bat in relation to crafting content with a mission:

  • Whether it’s data from FAQ pages, online forums regarding a brand, or social media reviews, take the opportunity to learn about the issues or problems people are regularly experiencing, and address them through content. There couldn’t be a more relevant subject for your audience!
  • Secondly, be open to feedback on a website from fellow site owners and other experts. Getting a second set of eyes will only benefit a site moving forward.

This is one of our favorite topics to explore at Advice Local, especially as more and more professionals are realizing the SEO impact of well-written, relevant content. It’s all about strategy, which will lead to higher placement in search results, translate to increased visibility, and help create the SEO success story businesses dream about. Let’s explore some additional strategies for creating optimized content.

1. Start With the Trends

For the most up-to-date content, a brand needs to start with the trends. There are plenty of resources out there today that can point marketers in the right direction. From Google Trends, which allows users to, in their own words, “explore what the world is searching,” to SEMRush, which can determine the impact of a keyword for marketers, there are endless sources available. Trends translate to relevance, so start there.

2. Remember Keywords and Title Tags

Keywords are often used in SEO strategies because they’re essential in more ways than one. But, in order to utilize them well, they need proper research to back them up. They tie in seamlessly with trends, and content will either shoot for higher- or lower-volume keywords depending on the content being written. Additionally, the title tag is one of the most important components of content; title tags spark the curiosity that draws an audience to read, establish authority, and explain the idea of “why” in relation to a brand or business.

3. Implement Conversational Language

When writing content, one should always ask themselves whether or not they would actually read what’s being written. If the answer is no, it generally points to the content’s tone or language. The content could be off-putting, causing a loss of interest quickly because it’s too dry. A nitty gritty piece will, of course, appeal to a specific niche of people, but in general, all content needs to take a conversational tone that’s easy for anyone to read and digest. Keep the average person in mind when considering the audience for your content.

4. Establish E-A-T

Google coined a term referred to as E-A-T: expertise, authoritativeness and trustworthiness. We apply this in relation to a local business or brand’s total positioning online. Content is a huge part of that positioning; there is quite literally a digital blank canvas where you can use content to display the knowledge, expertise and authority that wins clients over and allows them to trust in the information that a brand is offering. When E-A-T is applied to the specific questions that searchers are asking about, like John Mueller suggested, it’s an SEO home run that will result in higher placement online.


How to Improve a #Website’s Placement With the Right #Content via @Advice_Local #SEO
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 At Advice Local, we’re experts in local SEO. To see how we help agencies help their clients get found online, request a demo today!

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Understanding how to use owned, earned and paid media to create a local marketing strategy.

When it comes to local marketing endeavors of any kind, a brand or business must have a comprehensive strategy that incorporates owned, earned and paid media. Together, these work to create an enviable, successful campaign that will catch the eye of a business or brand’s customers.

Defining Owned, Earned and Paid Media

Before we dive in-depth into what each type of media is, how they differ, and how they can benefit businesses and brands, let’s begin with a few quick definitions:

  • Owned Media – Any mentions of the business by the business, e.g. their website, marketing collateral, print and web content.
  • Earned Media – Mentions of the business or brand, either online or in print, by a third party, e.g. an article in a magazine, a quote on another business’ website, etc.
  • Paid Media – Advertising to promote the business, online or in print with the goal to generate sales and increase brand awareness, e.g. Google Adwords, paid ad placement on a media website or in print.

At Advice Local, we utilize earned, owned and paid media (also referred to as POEM) on the regular, so we know their value. So, we’re here to provide a refresher course on how to best implement these strategies if they have fallen by the wayside in a digital marketing plan.

Understanding Paid, Earned and Owned Media to Create a Local Business Marketing Plan infographic

Owned Media – The Starting Point

First things first – owned media. Owned media is relatively easy to define: it’s content and other forms of media that are totally managed by a business or brand. It also encompasses any created or commissioned content, which includes social media accounts, infographics, websites, blog posts and eBooks – any kind of content created and controlled by the business or brand.

According to Brandpoint, any form of owned media will serve as the foundation for a business or brand’s marketing game plan, which makes sense. If a brand doesn’t establish its mission or reason for going into business, how can it attract others to jump on board? A businesses does this by establishing a target audience; once the mark is missed on this one, it can be hard to recover.

Next, a business or brand must hone in on the right keywords to target, the type of content that should be generated, and the appropriate topics. They must also learn how to measure what works and what doesn’t.

Owned media is arguably the most important of the three types of media, so a business should plan on devoting the majority of their time and allocated budget to it.

Earned Media – Just as It Sounds!

Earned media is something to be proud of for any brand or business. Does this sound silly? Believe me, it’s not! According to Medium, earned media is the hardest to plan around due to the fact that there is little to no control on the business owner or brand manager’s end – earned media is primarily driven by the customer or other media outlets. Earned media can take many forms; for example, a mention in a blog post by an industry colleague, publication in an article that has the potential to reach others in a given field, and content derived from press releases announcing the latest happenings and promotions with the brand are all earned media moves.

On the customer-reliant side, earned media can be a word-of-mouth recommendation to a friend or to the general public via social media channels, or reviews posted online or on public forums. Daunting, right? Thankfully, positive earned media is not only a reflection of a brand, but is often also the result of successful owned and paid media strategies. But, the pressure is always on to keep the business in a positive light! Negative earned media can prove detrimental if it’s not quickly and adequately rectified. Unfortunately, it can be a waiting game to see how well a brand can recover following a negative exposure.

To help achieve positive earned media, it boils down to high-quality content that’s enticing enough to compel an audience member to share it. Earned media can mean the difference between profitability and the need for damage control, so businesses need to be as attentive and observant as possible on all media forms associated with their company.

Paid Media – Tried and True

Lastly, we’ve arrived at paid media. At Advice Local, we think that any marketing strategy is sorely lacking if paid media efforts are not included in the plans. Paid media includes pay-per-click advertising, ads on Facebook or through Google, promoted tweets on Twitter, and many other forms. Paid media is obviously budget-based, but according to BigCommerce, it offers the highest amount of instant gratification – which everyone can appreciate.

Paid media can drive traffic quickly, but most importantly, a simple ad can be just enough to get noticed by a new consumer and create more opportunities for expansion. Because paid media works and is easy to track, it will never go out of style as a tried and true marketing strategy for businesses or brands of any size.


Using the Big Three: Owned, Earned and Paid Media for Local #Business #Marketing by @BernieColeman #SEO
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The Powerhouse Trio for Local Marketing Success

When it comes to these three types of media, there is really no room to pick and choose; combined, they lead to the most cohesive local marketing strategy for any venture. I say this with confidence, as I’ve seen it in action a million times over! The last thing any brand or business wants to see is their digital footprint diminish.

Wondering how to best utilize owned, earned and paid media for a comprehensive local marketing strategy? Find out now how partnering with us can help you better serve your clients – request a demo.

 

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